Healthcare Digital Marketing

precision marketing

Is Precision Marketing the New Strategy for Hospital Marketing?

Many buzzwords are thrown around in the marketing field. One of the newer ones is precision marketing, a term to describe a data-driven, individualized approach to marketing that seeks to create loyal customers through highly targeted campaigns based on customer segmentation. Its goal is to retain existing customers rather than acquire new ones.

This makes sense, given that creating a new customer costs five to 10 times as much as selling to a customer you already have. In hospital marketing, your customers are patients, and you want them to return to your providers for years of treatment rather than go elsewhere.

Is precision marketing a viable strategy for hospital marketing? Or, is it yet another new buzzword with few practical implications?

Examining Precision Marketing in Detail

The major foundation of precision marketing is using data to help drive desired patient retention outcomes. For this reason, precision marketing is most often executed using digital marketing campaigns.

Digital marketing gives a hospital access to technology that can not only reach a large number of people in a small amount of time (using a smaller percentage of a marketing budget), but can also segment these individuals and target demographics with a laser focus.

For example, a hospital that seeks to retain obstetrics patients know that the typical customer for that department is female aged 20 to 35. Using social media and digital ad buys, a hospital can focus on that demographic and spread the message about the obstetrics practice. A hospital can also use a combination of surveys, social media, email marketing, and ad retargeting to directly target and illicit data from current and previous patients to not only learn more about their behaviors, but also build loyalty through repeated outreach and touchpoints.

The idea is that a personalized approach using data is preferable to mass-market appeals, especially with such a personalized and emotional field like healthcare. Customers are getting turned off and desensitized to marketing messages, which necessitates a more personalized approach.

Incorporating Precision Marketing into a Hospital Marketing Strategy

How does a hospital take advantage of this marketing method?

A hospital must first invest in a digital strategy. Precision marketing is best used in conjunction with a fully involved, multi faceted digital marketing campaign. Only digital provides the tools to combine data collection with coordinated, personalized reach to the individual.

Additionally, a hospital must invest in data collection and analysis. There must be a more concerted effort to build in-depth profiles about typical patients and demographics. Profiles should be as precise as possible. This allows the marketing department to build customized and personalized messages to be distributed via social, email, ads, direct mail, and more.

Furthermore, a hospital should invest in technology that allows advertising dollars to be spent in a more targeted manner, instead of a mass-market approach. For example, banner ads can be useful, but what is more useful is ad retargeting – ads that target visitors to a hospital’s website and then follow them around on the Internet for up to 120 days or beyond. These are more effective in connecting with current or previous patients and encourage visitors to revisit a website – which dramatically increases their chances of seeking the hospital for services in the future.

Taking the hospital marketing game to the next level means learning to adopt what works from precision marketing and using it to fill out a hospital’s digital efforts. Adopting the approach of data collection, analysis, market segmentation, and personalized approaches using a digital framework of message delivery could be a potent combination for hospitals in today’s age.

Contact TotalCom to learn more about precision marketing in hospital marketing campaigns.

hospital marketing

Hospital Marketing in 2016: Three Trends

 Want to know what trends to expect in hospital marketing in 2016? Here are three trends we’ve identified that every hospital will need to follow.

Increase Content Quality 

Content marketing continues to remain a big part of hospital marketing and will only increase in importance as we move through 2016. Last year saw an increase in the quantity of content. This year, we’ll have to see a rise in the quality of the content we produce.

It’s not enough to mass-produce content in order to fill a quota of pieces for a blog. We’ll have to spend more time on each piece of content in order to make an impression. This is actually a positive, because it means we can be really creative and spend more time developing and polishing a few pieces of content – an article for a magazine, a white paper, a video – rather than just pumping out content that is merely okay.

Focus on Simple Scheduling

People in 2016 will value convenience more than they did before. Amazon now has one-click buying that allows you to buy in a snap. Other platforms have rolled out one-click buttons to shop and buy. Hospitals can take advantage of this trend by having simple, convenient scheduling with just one click of a button.

This changes things. Formerly, a hospital’s campaign would feature landing pages that ask the consumer to learn more. But they’ve probably already learned a lot by the time they get to the landing page. When they arrive there, the instinct for instant gratification kicks in, and they’ll probably want to just go ahead and schedule an appointment.

So, we’ll have to retool our landing pages to reflect that desire. Allow your patients to sign up for an appointment right then and there, and you’ll have more success translating marketing into action.

Take Advantage of Moments

Over the past few years, consumers online have started to experience more “moments”. A moment is a short amount of time in which people turn to the Internet to find something that they need at that moment.

For example, they may want to know something about symptoms of a condition or illness. They may want to go somewhere near them, which means they’re searching for a local provider. They may want to know how to do something, like create a healthy exercise plan or cook something tasty yet healthy.

A hospital can live in these moments by creating content that takes advantage of this inspired activity. If you want to get people who want to know things, produce content that shares information about symptoms and illnesses and other health items that may be in the news. You can market the hospital and your doctors with geo-targeted campaigns that zero in on zip codes. You can create how-to videos on healthy living.

Living in these moments with your potential patients will place you closer to them in the moments that they appear online.

Even though these are the trends, the challenge for many community hospitals is to have the resources to keep up with the trends. Limited personnel and limited resources for technology will continue to hinder some from taking full advantage of these emerging trends.

For more information on hospital marketing in 2016, talk to the experts at TotalCom Marketing.

google Adwords budget

5 Tips for Boosting Your Healthcare Google AdWords Budget

Google AdWords is a highly-effective tool for healthcare marketing. When executed correctly, a healthcare organization can decrease the cost of leads, gain a deeper understanding of their patients, target a very specific audience, and increase market share.

Merely running an AdWords campaign, though, doesn’t mean you’ll get the results you want. There are many factors that come into play that have a role in generating results. For example, keywords, especially for a hospital, can be costly, so you want to choose carefully to maximize your budget.

Below we have tips to help boost your Google AdWords budget.

Monitor Your Account Regularly

Make use of Google Analytics daily. Using their tools can help you determine which of your keywords do and do not display your ads.

Also, change the view of your campaigns by sorting your cost per conversions from lowest to highest. Maximize the money for campaigns doing well, and decrease, or stop, your unsuccessful campaigns.

Use all match types for your keywords and continuously oversee their effectiveness. One broad match keyword may cost you less, but be receiving little conversions. Through frequent monitoring and adjusting, your Google AdWords campaign can become an effective powerhouse.

Use Targeting

Google allows you to target specific ages, geographic locations, gender, and much more. A thorough study of your target audience for a specific service could greatly increase your conversions, making the most out of your budget.

Track Click Through Rates (CTRs)

It’s important to track the click through rate of your campaigns. You want to make sure one keyword isn’t getting a great deal of search hits, but few CTRs.

By tracking CTRs, you can also figure out which keywords are over performing and which are underperforming.

Fine Tune Campaigns

What are patients truly searching for? Fine tune your campaigns to meet those searches. Most people aren’t Googling “emergency.” Perhaps your facility offers a specialty that others in the area do not. Focus on bringing in new patients by boosting those keywords.

To boost your budget, narrow down your Google AdWords strategy to the few keywords that are maximizing your conversions.

Check Your Google AdWords Budget

Some of the most common mistakes healthcare facilities are making on Google AdWords involve overbidding and underbidding on a keyword. Many times a business will overbid on a term to ensure their ad pops up. While effective in helping you reach PPC goals, it can greatly increase your cost per conversion. Underbidding guarantees a competitor’s ad will outrank your own. It’s important to stay in charge of a keyword, without overspending.

As you can see, Google AdWords is an extremely effective marketing tool, and will continue to be as the digital world maintains its steady progress. With any marketing strategy, consistent overview is important, but it’s imperative for Google AdWords.

Since fine-tuning an AdWords campaign is very time-consuming, your hospital would benefit greatly from hiring a professional to oversee your campaigns, so you can focus on everything else on your plate.

If you are interested in marketing your hospital using Google AdWords, contact Jimmy Warren today.


ABOUT JIMMY WARREN
Early to bed, early to rise, work like crazy and advertise! Jimmy Warren is president of TotalCom Marketing Communications and has over 30 years experience helping all kinds of businesses build a strong brand. A large portion of that experience has been helping hospitals and healthcare organizations. He loves the ‘weird’, interesting and extremely talented people he gets to work with every day – that includes co-workers and clients. Outside of work he enjoys his grand kids, traveling and any kind of good ole fashion Alabama sports. Roll Tide!

 

digital ad blocking

Stop Blocking My Hospital’s Digital Ads! Ways to Get Around Ad Blocking

It’s frustrating to spend valuable ad dollars and just as valuable (if not more so) time developing digital ads to only have them blocked by consumer-end ad-blocking software and plugins. Digital ad blocking is a growing phenomenon, and a burgeoning thorn in the side of hospital marketing professionals who depend on digital ads to reach prospective patients. Millions of consumers (roughly 28 percent of Internet users) use ad-blocking software and plugins on their browsers for desktop, laptop, and mobile – depriving brands of the opportunity to earn full reach.

What can hospitals do to sidestep ad blocking, thus ensuring higher CTR and ROI?

Turn to Native Advertising

One reprieve is native advertising.

Native advertising can circumvent ad blocking because promoted content isn’t always recognized by ad-blocking software as an actual ad. Furthermore, it deals with “banner blindness” – the idea that savvy browsers have become more or less blind to online banner ads and ignore them.

Spending on native ads, according to projections, will rise by 34 percent by the time 2015 has come and gone. That’s a total of $4.3 billion.

An advertorial is a type of native advertising that can be easily promoted via third-party sources and get past ad blockers. Plus, advertorials are strong advertisements anyway because they deliver useful and engaging information – perfect for building brand awareness and converting prospects to patients online.

Use Platforms that Have Deals with Ad Blockers

Ad blockers are somewhat akin to the Mob – if you pay protection money to them, they’ll keep your store safe.

That’s the sentiment adopted by Google, Microsoft, and several other leading brands that depend on selling ad space for their revenue. Google is a good example; they have a deal with leading ad-blocking software providers to “white-list” their ads, thereby ensuring that ads purchasing through Google (such as Adwords and Google Display Ads) sneak past the ad-blocking security.

Since the Google display network already constitutes such a massive presence in online advertising, many hospital marketers are protected. If you use another platform for your ads, though, you may consider using one that has reached a deal and paid the protection money to ad blockers so your content gets through intact.

Want to Learn More?

If you have questions about better utilizing online advertising for hospital marketing including optimizing your campaign for maximum CTR and ROI, contact Jimmy Warren.


 

ABOUT JIMMY WARREN
Early to bed, early to rise, work like crazy and advertise! Jimmy Warren is president of TotalCom Marketing Communications and has over 30 years experience helping all kinds of businesses build a strong brand. A large portion of that experience has been helping hospitals and healthcare organizations. He loves the ‘weird’, interesting and extremely talented people he gets to work with every day – that includes co-workers and clients. Outside of work he enjoys his grand kids, traveling and any kind of good ole fashion Alabama sports. Roll Tide!

 

banner ads

5 Tips for Creating Better Banner Ads for Your Hospital

 

Banner ads can be a great way to market your hospital online. You probably already know that you need a clear call-to-action and a landing page designed to seal the deal, but what else can you do to make your banner ads stand out among the crowd?

 

Try these 5 tips to build brand preference, drive more traffic to your hospital’s website and convert prospects to patients.

 

1.  Change Your Hospital Banner Ads Every 3 Weeks

We live in a culture where things are changing constantly. We’ve become trained to get bored when things stay the same. Bored consumers won’t click on your hospital’s banner ads!

 

To keep your digital ad campaign fresh, switch out your banner ads every 3 weeks or so. A new ad will recapture the attention of your target audience.

 

2.  Keep File Sizes Small

Small file sizes mean faster load times. You want a quick load time so that prospective patients don’t scroll down before they’ve even had a chance to see your ad.

 

Google Adwords suggests keeping ads under 150 kb for optimal load time. A compressed JPEG or GIF file works best for this!

 

3. Give Your Hospital’s Banner Ads a Border

The human eye is naturally drawn to framed objects, so add a border to your ad. This is especially important if your ad matches the background color of the website. Don’t let your ad get lost in the chaos of most websites!

 

On a white or black background, a gray frame looks nice. On any other color background, a black frame is the most effective.

 

You can also frame your hospital’s banner ad in colors from the ad itself. The important thing is that your ad is separated from the rest of the page, helping it to stand out.

 

4.  Use the Right Colors

In banner ad marketing, there are no good or bad colors. However, some colors have feelings associated with them that are better than others for marketing your hospital.

 

First of course coordinate the colors in your banner ad with your hospital brand. Blue is often associated with safety and trust. Green is the color of health and new life. Both of these color schemes work great for hospitals assuming they work with your logo colors.

 

Gray or white are good choices for the background of your hospital banner ad because both evoke feelings of cleanliness, order, and neutrality.

 

5.  Use Animation

Animated banner ads tend to outperform static banner ads, but there are some rules when using animation in your banner ad marketing.

 

First and foremost, make sure that the animation isn’t distracting the user from the actual purpose of the ad. Overly busy ads tend to pull focus away from the call-to-action – which is the most important aspect of the ad.

 

An animated banner ad for your hospital should loop no more than 3 times and should be limited to 15 seconds or less. Make sure your call-to-action is on every frame.

 

Ready to Make the Most of Your Hospital’s Banner Ads?

If you would like help to make the most of your hospital’s banner ads, contact Jimmy Warren today!


ABOUT JIMMY WARREN
Early to bed, early to rise, work like crazy and advertise! Jimmy Warren is president of TotalCom Marketing Communications and has over 30 years experience helping all kinds of businesses build a strong brand. A large portion of that experience has been helping hospitals and healthcare organizations. He loves the ‘weird’, interesting and extremely talented people he gets to work with every day – that includes co-workers and clients. Outside of work he enjoys his grand kids, traveling and any kind of good ole fashion Alabama sports. Roll Tide!

 

Mobile Marketing for Your Hospital

Why Mobile for Hospital Marketing?

TotalCom Mobile MarketingThere is a tendency in the healthcare field to think of online marketing as necessary for desktops – but optional for mobile devices. However, mobile marketing for your hospital is not an option. Here’s why:

Most people have a smartphone. According to a recent Pew Research Center report, almost two-thirds of American adults own a smartphone – up from 35% in 2011. And nearly 20% of American adults have limited or no broadband access at home, relying almost exclusively on their phones data plan for Internet access.

As a result of this increasing dependence on smartphones, businesses, including hospitals, have seen mobile interaction with their website surpass desktop usage. And many experts agree that mobile searches will likely surpass desktop searches in 2015. Therefore, it is essential that we don’t ignore mobile marketing in healthcare.

Below are some ways to market your hospital to the increasing number of consumers who are using mobile as an entry point to the Internet.

There’s an App for That

One way to market your hospital in the mobile arena is through apps. If an app is useful to the consumer, it can be an effective marketing tool by increasing engagement with your brand and creating opportunities for future, patient-hospital interaction.

Some hospitals have had success with apps that allow patients to check in to the emergency room before they arrive at the hospital or apps that give ER wait times. GPS-based, way-finding apps can be useful to patients and visitors especially if your facility is large or spread out.  Wellness, medicine-monitoring, cancer treatment and new mom apps are other examples that can increase engagement and create possible future patient conversion.

Digital media as well as traditional media can be used to promote your hospital app.

Responsive Design is a Must

Google rolled out a new search algorithm this year that rewards responsive sites in mobile searches. Increasing your hospital’s position in search results on mobile devices is reason enough to have a responsive web design – but this isn’t the only benefit.

Responsive design also gives consumers a better user experience on your website. Given a choice between two sites, consumers will defer to the site that is easier to navigate and provides the best user experience.

In addition, responsive design eliminates the need to have a separate mobile site. Instead, your one hospital website will look great on desktops, tablets, and mobile devices. And that’s one site to manage, maintain, and update.

Make Important Information Easy to Find

When prospective patients are on your hospital’s website, they don’t want to have to search to find what they are looking for.

  • Put your main phone number, as well as street address, at the top of the page.
  • A hospital phone directory should be easy to locate, with phone numbers “clickable” for one-touch dialing.
  • Make links obvious with the use of buttons or underlined, different colored or bold text. 

The easier it is to access and use your website on a mobile device, the more likely that your site will be visited and used. And the more interaction, the more opportunities to convert prospects to patients.

Make Your Hospital Mobile-Friendly

Don’t wait to make your hospital’s website mobile-friendly! Mobile is more than an entry-point for consumers to access the Internet. It can be an entry-point for prospects to become patients of your hospital.

I would love to hear your successes (or even what NOT to do) with hospital mobile marketing. Call or email me.


 

ABOUT JIMMY WARREN
Early to bed, early to rise, work like crazy and advertise! Jimmy Warren is president of TotalCom Marketing Communications and has over 30 years experience helping all kinds of businesses build a strong brand. A large portion of that experience has been helping hospitals and healthcare organizations. He loves the ‘weird’, interesting and extremely talented people he gets to work with every day – that includes co-workers and clients. Outside of work he enjoys his grand kids, traveling and any kind of good ole fashion Alabama sports. Roll Tide!

 

Attract New Hospital Patients with Inbound Marketing

Inbound Hospital Marketing TotalcomNow, more than ever, it is important to actively attract new patients to your hospital. In the past, most people chose their healthcare provider based on geographic location. Therefore, the hospital closest to home was generally the hospital of choice.

However, in the past four years, the number of people who go online to find healthcare information has doubled. The rise of the Internet and the ability to find reviews online has led to a more consumer-based approach to finding doctors and healthcare services. Therefore, your healthcare marketing strategy must include an online strategy.

Hospital marketing is no longer about touting your services or showcasing how great your doctors may be. Today it’s all about engaging your potential patient and ensuring your doctors and facility have positive reviews online. Patients go online looking for a healthcare provider they can connect with and feel like they can trust – even before calling or walking in the door.

It is critical that we shift our hospital marketing approach from product-centered to patient-centered and utilize the Internet to reach our target audiences.

Inbound Marketing Is the Answer

The goal of inbound marketing is not only to drive traffic to your website, but to also engage those users and convert them into patients by answering their questions and building trust.

In order to be effective, you first have to attract the right kind of traffic, which is done by providing relevant and targeted content that is designed to educate the target audience.

While outbound marketing relies on purchasing ads and email lists to build brand awareness, inbound marketing works to naturally attract consumers to your site based on their interests and concerns. You then build trust with the consumer by providing them with information they were already looking for and setting up your facility and doctors as an authority.

One of the greatest benefits of inbound marketing is the cost of implementation. Inbound leads actually cost approximately 61% less than outbound leads and traditional marketing efforts. In short, inbound marketing is not only effective, but is also incredibly affordable.

Another benefit is that inbound marketing is easier to track than other traditional methods since it is digital and therefore has a plethora of tools for tracking purposes. The ability to track lets you know exactly what is working and what isn’t, allowing you to tailor your methods to what is providing the biggest return-on-investment.

However, it is important to remember that inbound marketing is a long-term strategy, not a quick fix; therefore, allow ample time for results when tracking its effectiveness.

How to Implement Inbound Marketing for Your Hospital

Get the Most Out of Your Website

When it comes to online marketing and advertising, your website is ultimately at the center of everything you do. Therefore, make sure that your website is user friendly.

When people visit your hospital’s website they should be able to find all the information they are looking for quickly, without much effort. Include clear calls-to-action on every page. Use photos and videos to add interest to your hospital website and highlight your doctors and facility with visual media. Always think about your design from a consumer’s point-of-view.

Another way to utilize your website’s potential is through proper search engine optimization (SEO) and local optimization. Optimizing your website for search traffic and local inquiries will help your website with being seen by potential customers.

Generate Updated Content Through Blogging

According to a recent survey by HubSpot, 82% of marketers who blog daily report positive ROI for overall inbound marketing efforts. This is because fresh content helps you stay relevant in search engine results, which increases traffic to your site and your overall online visibility. You should use your blog to educate about current health concerns, proper preventative care, new technology and procedures, or anything related to the services you offer.

Social Media Marketing Builds Your Brand

Do not underestimate the marketing potential of social media for your hospital. Over 40% of consumers say that information found through social media affects their health decisions. Social media is a great way to share your blogs, keep consumers aware of current events at your facility, and engage your audience on a personal level, all in an effort to keep your hospital top of mind. In addition, your hospital’s social media efforts greatly impact your search results.

In Conclusion – Inbound Marketing Is Key

These are just a few inbound marketing strategies you can use to promote your hospital online and reach your target audience when they are in the market for your services – before a decision is made about where to go or who to see. There are many others, including white papers, monthly email newsletters, and lead nurturing campaigns. All of these have a common theme – they are always patient-focused and designed to educate prospective patients and build trust, which leads to them choosing your hospital over the competition.

At the end of the day, use inbound marketing to focus on the needs of the patient. Match your marketing efforts and content building to those needs in order to convert prospects into patients.

Contact Jimmy Warren to learn how to use inbound marketing as part of your overall hospital marketing strategy.


ABOUT JIMMY WARREN
Early to bed, early to rise, work like crazy and advertise! Jimmy Warren is president of TotalCom Marketing Communications and has over 30 years experience helping all kinds of businesses build a strong brand. A large portion of that experience has been helping hospitals and healthcare organizations. He loves the ‘weird’, interesting and extremely talented people he gets to work with every day – that includes co-workers and clients. Outside of work he enjoys his grand kids, traveling and any kind of good ole fashion Alabama sports. Roll Tide!

 

Marketing Your Hospital with Google Adwords

Adwords Hospital Marketing TotalCom

Fifteen years ago, Google changed the face of digital advertising forever with it’s launch of Google Adwords, a self promoting advertising service any business can utilize to reach their target audience.

Even today, the potential this platform offers companies is exponential, with Google owning 67.6% of U.S. search engine shares.

Understanding Google Adwords is imperative to marketing your hospital in this competitive digital world.

Search Ads – Google Pay-Per-Click (PPC)

Google Adwords uses search ads, or Pay-Per-Click (PPC), that allow your message to appear above or to the right of organic search engine results. You can specify which area of the page you want your ad to appear, and you only pay when someone clicks your ad. The cost-per-click varies, depending upon the competition.

When creating PPC ads, it’s important to stay extremely precise.  Use keywords that will help you reach your goal or objective. Take note of your top competitor’s ads to see what keywords are giving them high-ranking scores. Then, focus on what makes your hospital different from the keywords competitors are utilizing and try marketing those differences.  Your goal is to help viewers click your ad instead of the competition’s.

Landing Pages Save You Money

When you set up a PPC campaign, you are including links to a destination page. It’s a common mistake to make this page your hospital’s homepage.

Creating a landing page for your PPC ads increases the likelihood of achieving your goal and can improve your ad relevance, which decreases the cost-per-click. On the landing page, it’s essential to make sure there is a call-to-action. For example, you can create the page so visitors can fill out a form to request an appointment or sign up for a health screening event.

Use Site Link Extensions

Finally, make sure to take advantage of Google Adwords’ site link extensions.  Site link extensions increase your ad space and make you more relevant to any given search.

Advertisers have reported a 30% increase in click-through-rates (CTR) in the last year by using these extensions. Location and review extensions are seeing the highest CTR increases, and are extremely important for hospitals in-particular.

Hospital care is usually received locally, therefore, including a location link makes your hospital more relevant and accessible in a search.

Likewise, review extensions establish credibility. Patients want to receive quality care and if your hospital has great reviews, then seeing the high reviews beside your ad can make your hospital stand out among the competition.
It’s important to note that adding these extensions do increase the cost-per-click of your ads.

Without a strong knowledge on how Google works, the return on investment tends to be minimal. The only way to keep your hospital ahead is to join your competitors in competing for relevant Google Adwords.


ABOUT JIMMY WARREN
Early to bed, early to rise, work like crazy and advertise! Jimmy Warren is president of TotalCom Marketing Communications and has over 30 years experience helping all kinds of businesses build a strong brand. A large portion of that experience has been helping hospitals and healthcare organizations. He loves the ‘weird’, interesting and extremely talented people he gets to work with every day – that includes co-workers and clients. Outside of work he enjoys his grand kids, traveling and any kind of good ole fashion Alabama sports. Roll Tide!

Marketing Your Hospital to the New Generation

Marketing to Millenials There is no doubt that in today’s digital world that marketing your hospital has evolved to include more than just traditional marketing and advertising efforts. Today, everything from search engine optimization to social media plays a role in getting people to choose your hospital over the competition.

While Millennials are likely not the majority of cardiac, cancer, and some other service lines, they are your future patients and often assist their parents and grandparents in making key healthcare decisions, often doing the research online for their parents and grandparents.

Be Social

Statistics show that social media is essential for reaching the younger generation.

Did you know that 90% of 18 to 24-year-olds trust healthcare-related information if it is shared by someone they are connected to on social media? (Statistic provided by Search Engine Land.) Therefore, it is essential that your hospital is not only active on social media platforms, but that you should also encourage happy patients to mention your hospital on social networks.

Despite this statistic, only approximately 26% of hospitals within the United States are active on social media (statistic provided by DC Interactive Group). Social media isn’t going away – if your hospital is not active on these growing platforms, now is the time to start.

Monitor Reviews

Before determining which hospital to visit or doctor to use, most Millennials search online for reviews and other, relevant information about the doctor or hospital. Therefore, it is essential that someone is monitoring and responding to online reviews not only for each of your hospitals, but also each of your doctors.

Fortunately, there are several tools that allow you to quickly and efficiently monitor reviews across the Internet, providing you with real-time emails to notify you of new reviews.

Use Online Advertising

In addition to being social and monitoring reviews, you can help improve the overall recognition of your hospital through affordable online advertising. There are a variety of ways to have your hospital and doctor profiles to show up across the Internet – plus, it is incredibly affordable when compared to traditional advertising methods.

Not only can you track the results, but you can also choose which websites your ads appear on, who sees your ads (by choosing demographics), and the geographical location that you are targeting.

At the end of the day, with Millennials relying on the Internet when choosing which hospitals and doctors to trust, it is important that your hospital is showing up online. Get active on social media, monitor and respond to reviews, and use the power of online advertising to help your hospital stay in the mind of your target audience.

 

Contact Jimmy Warren to learn how you can better market your hospital and monitor your reviews online.

 


ABOUT JIMMY WARREN
Early to bed, early to rise, work like crazy and advertise! Jimmy Warren is president of TotalCom Marketing Communications and has over 30 years experience helping all kinds of businesses build a strong brand. A large portion of that experience has been helping hospitals and healthcare organizations. He loves the ‘weird’, interesting and extremely talented people he gets to work with every day – that includes co-workers and clients. Outside of work he enjoys his grandkids, traveling and any kind of good ole fashion Alabama sports. Roll Tide!

Hospital Marketing: Social Media Facts to Consider for 2014 (Part 2 of 4)

Patients use mobile to connect to hospital social media sitesSocial media has gone mobile. And smart phones are our constant companion.

As healthcare marketers experiment and learn more about social media it’s important to know the role smart phones play in a person’s social networking activities.  It’s increasingly about mobility.  Here are two facts to consider:

1. 189 million Facebook users are “mobile only”.  Many (millions) of Facebook users don’t access Facebook from their desktop or laptop but rather from their smart phones only.   And that’s a 7% increase in the past year.

So as hospital marketers increasingly include social media as an important part of their overall marketing strategy, it’s important to consider how the content displays on smart phones and smaller screens

2.  63% of smartphone owners have their phones with them all but one hour during the working day.  79% for less than 2 hours a day.  And 25% of smartphone owners ages 18-44 can’t recall the last time their smartphone wasn’t with them. Our phones are considered such an important part of our lives; consumers are rarely without it nearby.

Smartphones have become ubiquitous. They are always a part of our lives.  Our connection to others and to the web is through our phones.  So as healthcare marketers we must make sure our content is accessible and viewable on mobile screens.  And we must consider how consumers access and use the web to make sure our online and social media strategies are appropriate for those who use their phones all day every day.

 

Statistics accredited to Belle Beth Cooper writing for the Huffington Post (huffingtonpost.com).