Target has 5 million Facebook fans….. here are 5 social media lessons we can learn from their success.
Target, the third largest retailer in the nation, has 20 million fans and added over 2 million fans in one month. But they have more than just a quantity of fans. They also have very high engagement levels with their fans. Morgan Arnold, reporting for Social Media Today reviewed Target’s social media success and offered 5 of their best practices, which can be very helpful to healthcare marketers.
1. Keep messaging and delivery mechanisms simple and relevant to the customer.
Target is constantly attempting to craft tools and applications that not only facilitate interaction among online friends but also actually create new opportunities for transactions with the brand. They create win-win situations that are useful and rewarding to their fans but also lead to transactions and engagement with the brand.
2. Use Twitter as a tool to create conversations.
Many organizations use Twitter just to dispense information. It is an outstanding medium for that but also to engage followers in conversations. Additionally it’s a way to build buzz and launch new services.
3. Whenever possible, say it with pictures.
Track Social’s recent white paper Optimizing Facebook Engagement showed that photos are the hands-down winner when it comes to boosting engagement scores. Photos should be an integral component of the content brands post.
4. Community Engagement = Social Engagement.
Involvement in the community will increase engagement on Facebook. Any community involvement should be documented on Facebook as a means to create consumer involvement.
5. Think Global, Post Local.
Always localize healthcare issues and news. Use healthcare issues of the day but always explain what it means and how it impacts your local audience.
Healthcare marketers could learn from Target’s approach to social media. Be relevant and engage the social space in ways that are meaningful, creative and mutually beneficial.