Healthcare Marketing: Day of Week and Time of Day Affects Social Media Engagement

Research indicates some days and times are better for launching social media campaigns.

As healthcare marketers we take great time and effort making sure our message is just right.  And we are careful to make sure we are using the correct media to reach our target audience.  But what about timing?

YesMail Interactive conducted a comprehensive three-month study of consumer engagement with online campaigns.  The research was summarized by John Loetsier in VB News.    The research of major retail brands conducting online social campaigns indicated most of the campaigns are deployed on Fridays.  But Tuesday is a better day for consumer engagement.  Fridays make sense because that’s when retailers try to reach consumers –before their weekend shopping.  But social media doesn’t work the same.  Maybe because consumers are shopping or doing weekend activities, Friday is not a good time for online engagement.   Too much clutter and a lot less engagement. Tuesday was a significantly more successful day than any other.  And, as you would suspect, Sunday offered the lowest level of engagement.

Another finding was the quantity of social media campaigns did not improve engagement.  In fact, the companies that had fewer campaigns had higher levels of engagement.

Not only is the day of the week important but also is the time of day.  The research indicated the time of day clearly affected the level of engagement but it varied based on the target audience.  For those brands trying to reach college students, the best time of day for a social media launch is between 10PM and Midnight Eastern.  Success depended on understanding when your potential consumers are most likely to be interested and engage with the information you are sending.  The key is to launch the campaign when it’s good for your target audience, not just when it’s ready or when it’s most convenient for you.

Although this research consisted of mostly retail brands, the take-aways are very insightful for healthcare marketers.  For those who conduct social media campaigns it would prove useful to know what days are better to initiate a campaign and to understand the target audience well enough to know what time of day they are most likely ready to engage in the campaign.  Your social media campaign is not something to get completed by the end of the week and send it out to get the task accomplished.  Success requires you to be much more thoughtful and deliberate.

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